Privacy Policy

Effective Date: May 15, 2026

Last Updated: May 16, 2026

Please read the Privacy Policy ("Privacy") carefully before using the Diabetes Dynamics (also referred to as DD, Diabetes Lifeline, “we,” “us,” “our” educational tool (the "Service"). By accessing or using the Service, you ("User" or "you") agree to be bound by these Terms. If you do not agree, do not use the Service.

Introduction

This Privacy Policy explains how Diabetes Dynamics, LLC collects, uses, and protects information related to the Service.

Information We Collect

Information You Voluntarily Submit

Users may voluntarily submit prompts and messages to the AI tool.

Users must not submit:

  • PHI;

  • FERPA-protected records;

  • confidential medical information;

  • sensitive personal data.

Technical Information

We may automatically collect:

  • IP addresses;

  • browser type;

  • device information;

  • usage analytics;

  • cookies and similar technologies.

Cookies

We may use cookies and similar technologies to:

  • improve functionality;

  • analyze usage;

  • maintain security;

  • remember preferences.

Third-party hosting or analytics providers may also use cookies.

How We Use Information

We may use information to:

  • operate the Service;

  • improve performance;

  • monitor abuse and security;

  • maintain system integrity;

  • comply with legal obligations.

AI Processing and Third-Party Providers

The Service utilizes third-party infrastructure and AI processing providers.

Conversation data may be retained within platform infrastructure.

External large language model providers used through our platform maintain zero-day retention policies and do not use submitted data for model training.

No HIPAA Compliance

The Service is not HIPAA compliant and is not intended to process protected health information.

Do not submit:

  • patient identifiers;

  • medical records;

  • student records;

  • dates of birth;

  • insurance information.

FERPA Notice

Users must not submit student education records protected under FERPA.

Data Security

We use reasonable administrative and technical safeguards designed to protect data.

Data transmitted through platform infrastructure may be encrypted using:

  • AES-256 encryption at rest;

  • TLS encryption in transit.

No method of electronic transmission or storage is completely secure.

Data Retention

Conversation logs and submitted content may be retained within third-party platform infrastructure indefinitely.

Users should not assume submitted content can be deleted or permanently erased.

Children

Minors may use the Service only under supervision of a parent, guardian, educator, or school professional.

User Rights

Depending on applicable law, users may have rights relating to:

  • access to information;

  • correction requests;

  • privacy inquiries.

Contact:
support@diabetesdynamics.ai

California and International Users

If applicable laws such as:

  • California Consumer Privacy Act (CCPA)

  • General Data Protection Regulation (GDPR)

apply to your use, additional rights may exist under those laws.

Changes to This Policy

We may update this Privacy Policy periodically.

Continued use of the Service constitutes acceptance of revised policies.